Frequently Asked Questions
Everything you need to know about your Bon Charge shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure all tags are attached to be eligible for a full refund or exchange.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my Bon Charge garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each piece.
Can I change or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.